Contact lens queries

If you have any contact lens related queries, please see below for the most common FAQs on contact lenses and recommended courses of action plus some helpful hints on contact lens wear. 


We are currently compiling a list of people with urgent needs who we will contact as soon as we reopen . Please email to be added to the list.

We would like you to be aware that your contact lenses are a medical device and must be used with great care. Any symptoms should not be ignored.

Here is a short list of the most common contact lens related issues that we encounter in our everyday clinical work. It is by no means exhaustive. We regret that we cannot see you for a contact lens examination until we reopen. We trust that you will understand that in these difficult times, we cannot give you a fully comprehensive list of ALL contact lens related problems, but here are some of the more common issues:


  1. Grittiness, irritation and redness - if you experience any of these, it may be that your eyes are dry, possibly caused by wearing your contact lenses too long. You can try contact lens lubricating drops (such as Blink for Contact lenses) to replenish the moisture on your eyes and/or reduce or stop lens wear especially if your symptoms are persistent. You may possibly need to be refitted with a different lens type once we reopen. Please email us and we will add your name to the list of patient’s on our priority list.

  2. Itchiness, burning, discharge, redness - this could be an eye infection. Remove your contact lenses as soon as possible and see whether your symptoms disappear. Check your vision is ok using your glasses. Do not re-use the contacts If your symptoms do not disappear after lens removal, you may require antibiotic drops  e.g. chloramphenicol, which can be purchased at a pharmacy. It would be advisable not to resume lens wear until we are able to see you.   

  3. Blurry vision- if you notice a change in your vision during lens wear we would advise you in the first place to remove your lenses and to check your vision with your glasses. If your vision improves with your glasses, it is possible that your contact lens prescription is out of date. Please contact us by email at, we will contact you as soon as we reopen. If your vision is still blurry even with your spectacles, the best course of action would be to call 111, they will advise you on obtaining emergency assistance.

  4. Light sensitivity (on its own or with any of the above symptoms) - could be the first warning signs of developing a corneal ulcer. Corneal ulcers do not occur frequently but they can be serious and potentially sight threatening. We would therefore advise you to stop lens wear immediately and to call 111. 

  5. Here’s another helpful hint - If you are trying to remove a lens from your eye and this is proving  to be difficult, try putting your glasses on and check your vision. It may be that the lens is not on your eye after all. (This has happened quite often!) If your vision still isn’t great when you put your glasses on, it may be that the lens is firmly stuck to your eye. Try to lubricate the lens with rewetting drops before attempting to remove it again. You might cause damage to the front of your eye ( your cornea), if you persist in removing a very dry lens. Reduce your wearing time or stop lens wear altogether, if this is a recurring problem. 



Please take a minute to read the information below to remind yourself of the following to help to keep you safe while wearing contact lenses:


Do not allow your contact lenses to come into contact with water. If for example, you inadvertently shower with your lenses, then you must remove the lenses and discard them. Hot tubs and swimming pools are the other places where you can pick up some rather nasty bugs on your lenses. 


Always make sure that your hands are clean when handling lenses and keep your lens case clean (if you have reusable lenses). 


Do not reuse old lens solutions in your lens case. Discard any contact lens solution past the use by date.


Do not sleep with your lenses (unless they have been fitted for overnight wear).

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Brockenhurst             01590 623 297

Parkstone                   01202 733611

Ringwood                   01425 478 545

Winton                        01202 510102