Coronavirus update

Essential information and troubleshooting guide...

We are delighted to announce that we are now fully open once again to resume our routine practice-based eye care. We look forward to welcoming you back into our practices.


When you next visit us, you will notice some changes we have implemented to make our branches as safe as possible for our customers and staff.  


Booked appointments

Entry to our practices will require a booked appointment. This is applicable for every type of visit – even a frame adjustment. This is to ensure that we can safely manage the number of people in each branch with regard to social distancing measures.


Our reception team will be wearing face visors, and personal consultants and dispensers will wear facemasks and gloves. This is in line with Public Health England guidance. Face masks will also be available for customers if required.

Infection control

In preparation for our reopening, we have undertaken infection control training. You can view our certification here.

Your health and well-being are extremely important to us and we have done everything that we can to make our practices as safe as possible.


We are currently creating a list of people who will need a priority appointment when we reopen. If you would like to be added to this list, please let us know by going to the Contact Us page and send us your name and DOB. As soon as we have a confirmed reopening date, we will be in touch to book in these priority appointments.

Reopening information (downloadable guides)

To protect our valued customers and staff, we are introducing new hygiene and safety measures for when we reopen our doors to the public. Below, you can find two downloadable guides explaining what to expect on the day of your appointment, and the do's and do not's of cross infection.

In the meantime, we wish to help as much as possible and have created advice pages with information on some of the most common issues our customers face, please click the links below to find out more:


Broken/damaged glasses

Contact lens queries

Lost/replacement glasses

Spectacle frames requiring adjustment

Eyesight concerns

If you have any queries, please contact where we will be happy to help.

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Contact us...

Brockenhurst             01590 623 297

Parkstone                   01202 733611

Ringwood                   01425 478 545

Winton                        01202 510102