Essential information and troubleshooting guide

Coronavirus Update

Updated: 2 November 2020

With a second lockdown just a few days away, we are very much aware that our patients rely on us for their ongoing eye care. In light of this, we’d like to reassure you that, as always, we will be here to take care of you through this very difficult time.


We are currently awaiting official clarification, but the best guidance available at the moment suggests that as a key service, opticians will be able to continue working normally in the coming months. We are therefore continuing to take all appointment bookings and of course, following the same Covid protection protocols that we have had in place for many months.


We are available by phone or email if you’d like products posted to you in order to avoid an unnecessary visit to us. If you do wish to cancel or reschedule any existing appointment, then we fully understand and will be happy to arrange this.


These are worrying times for us all, but the whole Kelly Eyecare team will be working hard through this period to ensure we provide the best care and service that’s possible within the rules that we must follow.


Please take care and stay safe.

Booked appointments

Patient Stories

Entry to our practices will require a booked appointment. This is applicable for every type of visit – even a frame adjustment. This is to ensure that we can safely manage the number of people in each branch with regard to social distancing measures.


Patient Stories

Our reception team will be wearing face visors, and personal consultants and dispensers will wear facemasks and gloves. This is in line with Public Health England guidance. Face masks will also be available for customers if required.

Infection control

Patient Stories

In preparation for our reopening, we have undertaken infection control training. You can view our certification here.

Your health and wellbeing are extremely important to us and we have done everything that we can to make our practices as safe as possible.

Couple in Nature

Reopening information - downloadable guides

To protect our valued customers and staff, we have introduced new hygiene and safety measures. Below, you can find two downloadable guides explaining what to expect on the day of your appointment, and the do's and do not's of cross infection.

Reopening Guide

What To Expect On The Day Of Your Appointment

Cross Infection Guide

The Do's and Don'ts

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