Essential information and troubleshooting guide

Coronavirus Update

Updated: 16 August 2021

Patients are asked to continue to wear a face covering while on the premises in order to protect those who are more vulnerable and who have not been vaccinated against COVID-19, and those providing your eye care.

Please ensure that you wear a face covering throughout your visit to this practice - or let us know in advance if you are unable to wear one. Do not enter the practice if you have any COVID-19 symptoms.


We are continuing to take all appointment bookings and of course, follow the same Covid protection protocols that we have had in place for many months.


We are available by phone or email if you’d like products posted to you in order to avoid an unnecessary visit to us.


The whole Kelly Eyecare team will be working hard to ensure we provide the best care and service that’s possible within the rules that we must follow.


Please take care and stay safe.

Booked appointments

Entry to our practices will require a booked appointment. This is applicable for every type of visit – even a frame adjustment. This is to ensure that we can safely manage the number of people in each branch with regard to social distancing measures.


Our reception team will be wearing face masks, and personal consultants and dispensers will wear facemasks and gloves. Face masks are available for customers if required.

Infection control

We have undertaken infection control training. You can view our certification here.

Your health and wellbeing are extremely important to us and we have done everything that we can to make our practices as safe as possible.

Downloadable guides

To protect our valued customers and staff, we have introduced new hygiene and safety measures. Below, you can find two downloadable guides explaining what to expect on the day of your appointment, and the do's and do not's of cross infection.

Reopening Guide

What To Expect On The Day Of Your Appointment

Cross Infection Guide

The Do's and Don'ts